Frequently Asked Questions
Everything you need to know about your Orangewood experience.
What is the processing time for my order?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to reach more musicians worldwide soon.
What is your return policy?
We offer a 30-day return policy for all instruments. If you are not completely satisfied, you can return your guitar in its original condition for a full refund.
Are Orangewood guitars professionally set up?
Yes, every guitar undergoes a professional inspection and setup by our technicians in Los Angeles before it is shipped to ensure maximum playability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying customers.
Do the guitars come with a warranty?
Every Orangewood guitar includes a limited one-year warranty that covers defects in materials and workmanship under normal use.